Trouble Shooting

• Screen Time Not Being Deducted from the Daily Time Allowance

  If you notice that time isn’t being deducted from a child’s daily screen time allowance, even after the device has been used for a while, here are a few potential reasons and steps to help you resolve it. 1. Check ScreenCoach App Blocking and Configuration The feature that deducts time from the daily allowance only works correctly if app blocking is functioning as expected. If app blocking is not working, it may allow a child to access apps without having that time tracked. To test if bloPopular

• How to Install ScreenCoach on Windows PC

  To quickly link a Windows device to the family, follow these two steps using either a QR Code or a Pairing Code. ScreenCoach works best when installed from a standard (non-administrator) Windows user account. Windows Administrator accounts will have elevated privileges which may enable the kid to bypass/uninstall ScreenCoach. To know how to create a new standard Windows user account, scroll down to the bottom of this article.Some readers

• How to Install ScreenCoach on macOS

  Here is how you can install ScreenCoach on a Mac Device: On your Mac, if the user is going to be a child user, it is always recommended to have a separate Standard user created for the child, that is a non-administrator account. Administrator accounts/Adult accounts can give them elevated privileges which can help the child to bypass/kill or even uninstall ScreenCoach. *For instructions on how to create a standard Mac user account forFew readers

• How do I set up an app for always-free usage on ScreenCoach (so it doesn’t consume daily allowance or tokens)?

  You can achieve this by creating a custom mode—for example, “School Mode”—and setting the Time Multiplier to "Free Usage". This means any time spent in this mode will be multiplied by zero and won’t consume your child’s free time or tokens. Steps to set it up: Open the ScreenCoach app and log in as a Parent. Go to Settings. (https://storage.crisp.chat/users/helpdesk/website/-/5/1/9/4/51948d56c9d17800/uvhrmjxbri6eonrifztxotia7xynr4r6g6xm.jpeg =200Few readers

• Spanish Beta testing Instructions

  Spanish Beta testing Instructions ¡Lee estas instrucciones en español! (traducido con el traductor de Google) https://help.myscreencoach.com/es/article/instrucciones-para-la-prueba-beta-en-espanol-r1i1mb/ As of late September 2025, we have a beta version of ScreenCoach in Spanish; however, this is part one of the language translation. If you'd like to help us test the Spanish edition, please email us (or use chat), and we can change your account to be Spanish. In the future, once we know itFew readers

• How to Set Up "Free Apps" in ScreenCoach that won't consume Tokens or Screen Time?

  If you’d like certain apps (like Duolingo) to be used freely — without consuming tokens or screen time — you can easily set them up using a Free Mode. This ensures your child can access educational or creative apps at any time of the day without it reducing their daily allowance. If you want to allow a group of apps to be used freely (for example, Duolingo or Khan Academy), the best approach is to create a custom Free MFew readers