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> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why is ScreenCoach not working properly on my child’s device?


## **Why is ScreenCoach not working properly on my child’s device?**

## **General Device Health Check (iOS & Android)**

If ScreenCoach is not working as expected (apps not blocking, time not tracking, etc.), it is often due to **device health or system settings**, not the app itself.

Modern devices may **limit or stop background apps** when resources are low or settings interfere.

## **🔍 Basic Health Check (All Devices)**

Please check the following:

### **1. Storage Space**

* Ensure the device has **sufficient free storage**
* Low storage can slow down the device and stop background apps like ScreenCoach
* Recommendation: Keep at least **5–10 GB free** (or ~10–15%)

### **2. Operating System Updates**

* Make sure the device is running the **latest OS version**
* Updates fix bugs and improve system stability

📌 After updating, the device will restart — this helps resolve many issues

### **3. Background App Behavior**

* If the device is **low on memory or resources**, it may:
    * Stop ScreenCoach in the background
    * Delay blocking or tracking
* This is more common on **older or heavily used devices**

### **4. Too Many Apps Running**

* Close unused apps running in the background
* Heavy apps (games, video apps) can consume resources and affect performance

|| iOS (iPhone / iPad) Specific Checks

### **Apple Screen Time Conflicts**

Some Apple Screen Time settings can interfere with ScreenCoach:

* Turn **Downtime OFF**
* Remove all **App Limits**
* Review **Always Allowed Apps** (keep minimal)

If not using Apple Screen Time, it is best to **turn it OFF completely**

### **Permissions Reset (Recommended)**

* Go to **ScreenCoach → This Device Settings**
* Disable **Family Controls**
* Wait a few minutes
* Re-enable it again

### **Additional iOS Tips**

* Ensure **Screen Time PIN is set** (to prevent children changing settings)
* Keep **Location & permissions enabled**
* Restart device after changes

|| Android Specific Checks

### **Battery Optimization (Very Important)**


Android may stop ScreenCoach to save battery:

* Go to **Settings → Apps → ScreenCoach → Battery**
* Set to **Unrestricted**

### **Background Restrictions**

* Add ScreenCoach to **“Never Sleeping Apps”** (Samsung)
* Disable **Adaptive Battery** if needed
* 
### **Permissions**

Ensure all required permissions are enabled:

* Accessibility
* Usage Access
* Notifications
* Display over other apps

## **⚠️ Key Insight**

If a device is:

* Low on storage - (Check device storage)
* Running an outdated OS - (Update your OS)
* Restricting background apps (If too many apps are running at the same time)

👉 It can **stop ScreenCoach from running**, which may result in:

* Apps not being blocked
* Incorrect screen time tracking
* Unexpected behaviour

## **✅ Final Step**


After completing the checks:

* Reopen ScreenCoach
* Re-enable any required permissions
* Test using a quick action (like **instant block**)