> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.myscreencoach.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Troubleshooting Location Services for ScreenCoach App (iPhone/iPad)


**The ScreenCoach app relies on your device's location services to function properly.**

Note: This is a fix when your child's device/user shows as offline on your Parent Dashboard. 

If you're having trouble turning it on, follow these steps:

**1. Check ScreenCoach App Settings:**

* Open the ScreenCoach app.  
* Go to Settings in the bottom right
* Go to "App Settings".  
* Look for "Locations" - Tap on "Fix it" - allow and set location tracking to "Always" when prompted.

**2. Enable Location Services on Your Device:**

* If you are not able to enable location services within ScreenCoach, that means location services are disabled entirely on your iPhone/iPad.  
* Go to your device's home screen.  
* Open the Settings app.  
* Look for "Privacy & Security".  
* Tap on "Location Services".  
* Toggle the switch for "Location Services" to **ON**.

**3. Return to ScreenCoach and Enable Location Tracking:**

* Once location services are enabled on your device, go back to the ScreenCoach app.  
* Follow step 1 in this guide to enable location tracking specifically for ScreenCoach.

By following these steps, you should be able to get location services working for the ScreenCoach app.