Troubleshooting Location Services for ScreenCoach App (iPhone/iPad)

The ScreenCoach app relies on your device's location services to function properly.

Note: This is a fix when your child's device/user shows as offline on your Parent Dashboard.

If you're having trouble turning it on, follow these steps:

1. Check ScreenCoach App Settings:

• Open the ScreenCoach app.
• Go to Settings in the bottom right
• Go to "App Settings".
• Look for "Locations" - Tap on "Fix it" - allow and set location tracking to "Always" when prompted.

2. Enable Location Services on Your Device:

• If you are not able to enable location services within ScreenCoach, that means location services are disabled entirely on your iPhone/iPad.
• Go to your device's home screen.
• Open the Settings app.
• Look for "Privacy & Security".
• Tap on "Location Services".
• Toggle the switch for "Location Services" to ON.

3. Return to ScreenCoach and Enable Location Tracking:

• Once location services are enabled on your device, go back to the ScreenCoach app.
• Follow step 1 in this guide to enable location tracking specifically for ScreenCoach.

By following these steps, you should be able to get location services working for the ScreenCoach app.

Updated on: 31/05/2025