> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.myscreencoach.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to clear/delete History, Cache and Cookies from the browser?

### Sometimes Web Apps get stuck for various reasons; these guides below are general (not specific to ScreenCoach) tips on how to clear your cache. If It doesn't work, scroll to the bottom for the other things to try

| Microsoft Edge (Windows)

1. Open **Microsoft Edge**
2. Select **Settings and more > Settings > Privacy, search, and services**  
3. Under **Clear browsing data**, select **Choose what to clear**  
4. Under **Time range**, choose a time range.  
5. Select **Cookies and other site data**, and then select **Clear now.**

| Google Chrome

1. Open **Chrome**.  
2. click on the **padlock image** on the left of the url eg on the left of manage.myscreencoach.com  
3. Select **site settings** (this will open a new tab)
4. Select the **Clear Data** button at the top  
5. Close the tab (chrome://settings tab)  
6. Return back to the original tab **manage.myscreencoach.com**
7. Remove the bits AT END OF the URL  so it ONLY HAS [manage.myscreencoach.com](//manage.myscreencoach.com)
8. log in again

| Safari - MAC OS

1. Open **Safari** on your Mac  
2. Choose **Preferences**  
3. Click **Privacy**  
4. Click **Manage Website Data**, select TakeLessons, then click Remove or Remove All.

| Mozilla Firefox

1. Choose **Library** in the drop-down menu.  
2. In the **Library panel** go to the **History section**.  
3. Click on **Clear Recent History**.  
4. From the drop-down menu next to **Time range to clear**, select Everything.  
5. Tick all the checkboxes then click the OK button. This will delete all browsing history, cache, and cookies in Mozilla Firefox.

If clearing your cache did not help, please look ad how to do a HARD RELOAD on your web browser